SuperCasino Review - Customer ratings and experiences

#3 of 16 Online Casinos

The name SuperCasino will be familiar to night owls who see the casino games being played every night on Channel 5 or on Sky TV. SuperCasino offers an exciting casino experience because it’s real. You are playing with real croupiers using casino-certified roulette wheels and real playing cards and not computer-generated, pixelated or pre-recorded computer games.

SuperCasino claims to be the longest-running and most popular online television casino in the UK with its live presenter games broadcast every night on Channel 5 as well as online all day, every day. Their croupiers are professionally-trained to give a 'real' experience to players as they wager either online or on a mobile. Games offered include live roulette, live dealer games, progressive jackpots, autowheel roulette, online blackjack, slots and Vegas games picked by the casino manager.

200£
New Customer Bonus

HIGHLIGHTS

  • Real, trained croupiers using real roulette wheels and cards
  • Closest experience to being in a bricks-and-mortar casino
  • Most popular online television casino in the UK
  • 100% sign-up bonus up to £200
  • Impressive, life-changing jackpots to be won
  • Exclusive VIP club

SuperCasino is licensed and regulated in Great Britain by the Gambling Commission which means SuperCasino reviews its site to ensure players are 18 or over and to watch for money laundering.
SuperCasino is owned by Alderney-based Netplay TV Group Ltd which is a subsidiary of Netplay TV PLC listed on the London Stock Exchange.Netplay TV is the UK's biggest interactive TV gaming company which creates games to play on TV, online or on the mobile. Its brands are Jackpot 247, Vernons sportsbook and SuperCasino. We like that these three brands have been kept separate so they have their own identify, which also enables SuperCasino to deal exclusively with casino games. Some other Casinos are diluted by offering sports wagers too. Read our SuperCasino ratings to see what we think, and remember to look at our comparison of the Top Casino Providers to learn more.

User ratings

01Website & Usability 10.0
02Games Offer10.0
03Bonus10.0
04Odds and Limits9.5
05Customer Service9.5
06Payment 9.5
07Security and Licensing10.0
08Mobile Application9.0

How we conduct the SuperCasino review

Where are you supposed to go first when you're trying to decide on your preferred online casino? Every day it seems like there are more and more options available and it is difficult to know how to go about choosing where to start! At yourate we want to make things easier for you by evaluating each provider across the same criteria in eight different categories. This allows you to decided which casino is the one for you, based on the factors that you feel are most important. Maybe you want to go for the site with the biggest welcome bonus, or perhaps it's the mobile app that is going to draw you in. SuperCasino has been examined in categories including web design, customer service and payment methods, to allow you to make your decision.

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Website & Usability

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01 Website & Usability

measures up to the competition

For the purposes of our SuperCasino review we looked at several casino sites and felt that SuperCasino website has a great design. The backdrop features a roulette wheel and pack of cards on the left along with lights and an On Air sign on the right. This branding is superb as you are instantly reminded of the TV connections and what you can expect to find on the website. The SuperCasino login and join buttons are easy to spot along with big buttons for the Casino, Vegas, Live and Promotions.

You can easily see all the promotions in a slideshow with more calls to join up next to another slideshow showing the jackpots - with mouth-watering figures heading towards the £1,000,000 mark. There’s also a list of winners showing how much they won and on which games. Again this is a lovely touch because you feel confident that people are winning money.
If you can't decide what to play you can head for the SuperCasino featured games, slots, roulette, blackjack, jackpots or live games. Alternatively you can search for a game if you have a particular favourite.

We love the classy look of this website, the ease with which you can click through to each game and how all the information is available on the home page without looking cluttered or too busy. That's why the SuperCasino casino reviews of the website are impressive.

01 | Desktop
Rundum unterwegs versorgt
02 | Mobil
Auch unterwegs macht im Sunmaker Casino viel Spaß!

Games Offer

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02 Games Offer

SuperCasino games are great quality

SuperCasino's games are powered by PlayTech, the world’s leading online gaming operator, and tested by TST, an independent tester of casino software. Playtech produces cutting-edge games and is the largest online gaming software supplier in the world. Its games are used by many top online casinos and sportsbooks including Betfair, Bet365, William Hill, and Paddy Power.

There are more than 100 slots, many of them with jackpots or progressive jackpots, on many themes. Select anything from TV and movies such as Batman and Pink Panther, ancient history like Nostradamus and Age Of The Gods to sports including Frankie Detorri's Magic Seven and Top Trumps Football Legends. We like that you can see a preview of the game in demo mode before deciding whether to play. There's also an information button on each game with details of how to play and special features.

Live Games give a high SuperCasino rating

Several roulette games are offered including live games and you can see whether they are on or off air, what time they are on air or on TV, or in auto-wheel mode. Blackjack players have five games to choose from and there is also live baccarat too. We're impressed by the quality of the games. The live SuperCasino presenters also add personality to the games and the live TV link.

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Slots

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Blackjack

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Roulette

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Live Casino

Bonus

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03 Bonus

Double your money with the new customer bonus

New customers can double their money with the Super Casino first deposit bonus of 100% up to £200. Just sign up, make a deposit and SuperCasino will match it. You need to be at least 18 years old and reside in Great Britain. However, if you make your deposit with Paysafecard, Neteller and/or Skrill, you can't get the SuperCasino bonus so it's best to find another method. You will also need to play through your deposit and the bonus within 30 days of receiving it or you will lose it. Also, your total bets placed on a single round in any game while a bonus is active cannot be more than 20% of the bonus you were given. Any bets that do exceed 20% will not count towards the requirements. Check that each game is eligible before you play: although most slots contribute 100% to your wagering requirements, some don't qualify at all. Other games such as video poker games, arcade games or blackjack only contribute 5%. It's best to look at the terms and conditions before betting to make sure your games are eligible.We feel that this makes it a bit confusing, and most SuperCasino casino reviews agree. Take a look at our comparison of the Best Casino Bonuses to see if something else catches your eye.

New Customer Bonus
Up to £200 matched bonus

Even more deposit bonuses and promotions for returning customers

If you make a second deposit within seven days of the first one, you can get another 100% bonus of up to £200. Existing customers can also enjoy promotions such as free spins, 10% payback bonus and power hour - like happy hour - with a 50% bonus available from 7pm to 8pm on Fridays. Instead of Manic Mondays, SuperCasino has Mobile Monday with a 50% bonus of up to £50 every Monday. Make a deposit on your phone or tablet using the SuperCasino promo code MOBILE50 to claim.
We like the SuperCasino bonuses for new and existing customers but in our SuperCasino review we were a bit disappointed after reading the small print. The SuperCasino terms and conditions can be confusing for new players and you could lose your bonus if you don’t follow them exactly. You can read about the best casino bonuses in our review.

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    £200

    Bonus Height
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    up to £200

    Payment Amount
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    100% Matched Deposit

    Bonus Type
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    Yes

    Bonus Payable?
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    No code

    Bonus Code
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    Variable

    Game Contributions

Odds and Limits

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04 Odds and Limits

Easy to find information

The information available on all games and slots at SuperCasino is first-class as you just hover over your selected game and hit the 'i' button for information. You'll find plenty of information about how to play the game, special features and bonuses as well as the minimum and maximum bet. For example, live roulette has a £1 minimum and £1,000 maximum and blackjack has a £1 minimum and £100 maximum while slots will vary depending on how many paylines you can bet on. For example, you can have a total bet of £2,500 on Batman and The Joker Jewels or £250 on Frankie Dettori's Magic Seven.

The information is easy to find for every game and slot so you know whether you can bet large, small or play for free in demo mode.

Odds: reasonable RTP
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Limits: Variable
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Customer Service

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05 Customer Service

SuperCasino customer service is up scratch!

SuperCasino help and chat buttons are clearly visible at the top left of the website so it is so easy to get in touch. If you're playing on the desktop, SuperCasino live chat is a quick way to get in touch with an immediate response. Otherwise you can phone any time 24/7, email or even get in touch by post. Remember to quote your username so they know who you are!
If you have simply forgotten your password, you can click on the password reset tool found on the Contact Us link. For the purpose of our SuperCasino reviews, we tested this out and it worked perfectly.
SuperCasino VIP customers get extra special treatment with VIP silver, gold and platinum players having a dedicated VIP manager and VIP bronze, silver, gold and platinum getting priority VIP telephone support. VIP red does not include these services. If VIP schemes are your thing then make sure you check out the PlayPoints system at Grosvenor Casinos.

With the frequently-asked questions along with all the information available for every game, we can't see there will be much need to get in touch but the trained Super Casino support teams are available 24/7, 365 days of the year. We don't see how the customer service could be improved at all but please get in touch if you know differently. Our SuperCasino rating system could not fault the customer service.

EMAIL

LIVE CHAT

TELEPHONE

Address
NetPlay TV Group, POBox 356
St Peter Port, Guernsey
Email
support@supercasino.com
Phone
08000 147 523

Payment

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06 Payment

Good Variety of payment methods

SuperCasino accepts various methods for deposits and withdrawals including credit and debit cards, PayPal, Skrill, Neteller, Paysafecard and Entropay. The minimum SuperCasino deposit is £10 and the maximum is £5,000 in any transaction but you can make multiple transactions totalling more than £5,000. All SuperCasino payment methods are free apart from PayPal which incurs a 3% charge, deducted when you make a deposit. If you transfer £10 by PayPal it means your account will show £9.70. You will need to check if your credit card will charge you because they may see these deposits as cash deposits and charge you as such.

The SuperCasino minimum withdrawal is £10 and the maximum is £5,000. If you want to withdraw less than £10 you will be charged £1.50 in admin fees, so it is hardly worth it. Be warned that the bonus balance is not able to be withdrawn and if you make a withdrawal while a bonus is still active, you could forfeit it. It is best to check in your account or contact customer support if you aren't sure about this. Withdrawals are processed within a day or two and will then take one to five working days to be given back to you. You should get an email to confirm your withdrawal has been processed and additional security checks may also be carried out.
In general SuperCasino payments and withdrawals are straightforward but watch out for PayPal fees. Using a debit card seems the easiest way to make payments or withdrawals without incurring fees.

Security and Licensing

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07 Security and Licensing

Licensed for UK operation

Security is important to us here at yourate.com, and we test each of our Top Casino Providers to make sure that they have the right protocols in place. SuperCasino is licensed and regulated in the UK by the Gambling Commission so it adheres to its strict policies regarding gambling and security of funds. Its parent company, Netplay TV is listed on the stock exchange, so accounts and financial status can be seen.

SuperCasino uses 256-bit SSL Digital Encryption to protect all transactions over the internet. This is used by most of the major financial institutions and is the best online security. As the longest-running TV roulette show, SuperCasino has thousands of players who trust the company to provide a first-class and consistent service.
SuperCasino does not encourage anyone under this age to visit the site.

High SuperCasino Rating for the protection of vulnerable users

SuperCasino reviews its security with software in place to stop under 18s from joining and it uses a third party to verify that you are over 18, strictly for the purposes of avoiding any unlawful betting. If in doubt, your SuperCasino account could be suspended while checks are made. Players are also advised to keep their username and password confidential to prevent any misuse of their account by persons under the age of 18.
It also suggests parents or guardians use apps such as Net Nanny or Cybersitter to block minors from accessing inappropriate Internet content.

SuperCasino is GamCare certified so meets their code of practice. This addresses issues such as age verification; socially responsible advertising and promotion; tools for customers to set limits on their spending or to self-exclude themselves; content on responsible gambling; reality checks; and staff training on social responsibility and problem gambling. You should feel safe playing with SuperCasino.

Mobile Application

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08 Mobile Application

Clear and Well designed SuperCasino App

SuperCasino app is available from the App Store or for use on Android phones and tablets. Just sign up in the SuperCasino mobile app or log in using your regular account details to play games on your iPhone, iPad, iPod touch or Android device. There is also SuperCasino live streaming so you can watch and play Live Roulette, Roulette Express and Roulette Express Premium at any time from anywhere. As well as live roulette, the SuperCasino app also has slots, instant win games, live blackjack, video poker and table poker among its features. Have a look at where it stands among the top casino apps.
You can deposit or withdraw money using your mobile. The SuperCasino mobile app uses 256-bit SSL encryption technology to protect private data allowing you to bet safely.
The mobile version is very clear, well designed and with many games plus live streaming so you don't have to miss a thing. Because of its design, the games work very well and are easy to play on the mobile, which is why our SuperCasino rating is so high. Take a look at our comparison of the Top Casino Apps to find out more.

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Apple

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Android

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