Grosvenor Casinos review - only trust real user experiences

#13 of 16 Online Casinos

Grosvenor Casinos is part of the well-known Rank Group based in the United Kingdom. Rank brands include Grosvenor Casinos, Mecca Bingo and Enracha. Today the entire group has three million customers making a group profit of £82.4 million from its 154 venues and online. The business was founded by J Arthur Rank in the 1930s, a devout Methodist who became an owner-operator of Pinewood Film Studios and bought the Odeon Cinemas chain among others.

Rank divested its leisure interests at the beginning of the 21st century to focus on gaming operations. In 2013 Rank bought 19 casinos from Gala Coral for £179 million to become the UK's largest casino operator. Now, it has 53 casinos across the UK as well as Mecca Bingo (which used to be Top Rank) and you can read about Mecca Bingo in our review. The online casino and slots business continues to grow and in 2011 Rank launched the Enracha Spanish gaming site offering card games, slots, casino and poker games.

Grosvenor Casinos online offer the main games you would expect, including poker, blackjack and slots, however they have also recently added some sports betting to their portfolio.

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New Customer Bonus

HIGHLIGHTS

  • Hundreds of traditional and innovative slots
  • Part of Rank Group so safe and secure
  • £20 promotion for new customers
  • Offers and Play Points for existing customers
  • VIP Black Card with personal account manager
  • 24/7 live casino games offering 'real casino' experience

Playing Grosvenor Casinos games and slots online, you can be confident that you are safe and secure because you have put yourself in the hands of the UK's biggest and best-known casino brand. It is also licensed and regulated by the UK Gambling Commission and the Alderney Gambling Control Commission for players outside the UK. The quality of its work has earned Grosvenor and Rank the casino operator of the year award at the 2013 International Gaming Awards while the Grosvenor HR team won the team of the year award at the Women in Gaming awards in 2012 and 2014 as well as inspiration of the year award 2014. Our Grosvenor Casinos Review looks at where it stands among the top casino sites, giving a Grosvenor Casinos rating in 8 categories.

User ratings

01Website & Usability 10.0
02Games Offer10.0
03Bonus7.5
04Odds and Limits9.5
05Customer Service8.0
06Payment 9.5
07Security and Licensing10.0
08Mobile Application10.0

Arriving at our Grosvenor Casinos Rating

There are so many different online casino options out there that it can be hard to know where to start when you're looking for the right provider for you. At yourate we evaluate each casino in across the same 8 categories, using the same, objective criteria so that you can compare casinos quickly and easily. Is Grosvenor Casinos safe? This and many more questions are answered in the comprehensive Grosvenor Casinos review. Our ratings include categories like security, customer service, bonus offers and website design, so you can make an informed decision. If you have experience using Grosvenor Casinos then let us know what you think by leaving a review and ratings!

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Website & Usability

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01 Website & Usability

How easy is it to use the Grosvenor Casinos website?

Our Grosvenor Casinos Review shows the website is easy on the eyes with a small logo, tabs for all the different games to play such as live casino, slots and games as well as promotions, loyalty offers and where to find your local casino in the UK. At the top are the tabs to either login or join Grosvenor Casinos. Top spot on the site is a slideshow with games of the week, promotions, sports and welcome bonus which you can click on to find out more if you wish. This is very eye-catching and moves quickly through the slides so you can see all of them within a few seconds. We think this deserves a high Grosvenor Casinos rating as it makes it easy for customers to see what is on offer without having to go looking for promotions or special events.

Next up are the most popular games online with colourful photos and an option to play now or see a demonstration if they are not live games. You will need to have logged on or registered first. The images are very colourful with a range of games to try such as new slots, live games and popular slots. When you put your cursor over each image you are given a brief description of the game, which makes you interested to know more. Grosvenor Casinos casino reviews highlight the fact that each image has a button to find out more which tells you about each game, how to play them and special features. With the slots, you are also told about the return to player so you know how good your chances are of winning. We think the best online casino sites should offer variety as well as plenty of information, so Grosvenor Casino comes up trumps in this respect, with a variety on par with that of William Hill Casino.

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02 | Mobil

Games Offer

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02 Games Offer

Top games at Grosvenor Casino

As you would expect from such a top brand, Grosvenor has all the leading software groups and designers behind it. You can play the latest games from NextGen Gaming and NetEnt among others.
There are many slots to choose from including new ones like Roaring Forties which is like the old fruit machines and Warlords: Crystals of Power where you can rule lands and riches. Grosvenor Casinos also offers exclusive games like Heroes of Spin featuring comic superheroes and River Queen sailing in an olde worlde Louisiana. All themes can be found such as television games, movies, Ancient Egypt, Ancient Greece, and the Orient. Luckily you can break them down to see the Top 20 or New Games if you don't want to sift through them all. These are all great games to play and with so much choice, you will never get tired of them.
Evolution Gaming is behind the live casino with games available 24/7 such as blackjack, roulette and baccarat. These have been designed to make you feel as close to being in a real casino as possible.

Fantastic live casino experience

The live casino experience is very realistic with pictures of the exclusive UK dealers offering the chance to play roulette, blackjack, hold'em, baccarat, three card poker, Caribbean stud poker and ultimate Texas hold'em. There's also a VIP table for many games too.
Away from the live casino, Grosvenor also offers casino games and cards with plenty of different games to try such as European roulette, Pinball roulette or blackjack standard five hand. But Grosvenor Casinos poker really comes into its own with daily promotions and big bonuses. According to Grosvenor Casinos reviews this should appeal to amateurs and professionals alike. You can download Grosvenor poker to start playing, get a 200% first deposit bonus up to £700. It's no wonder that Grosvenor is at the top of our comparison of the Best Online Casinos.

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Blackjack

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Roulette

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Live Casino

Bonus

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03 Bonus

Grosvenor Casionos offers a reasonable bonus

The Grosvenor Casinos new customer bonus is a free £20 when you sign up and deposit at least £20. It takes a couple of minutes to register and then you have a healthy bank balance to start playing slots, table and card games including poker. However, to withdraw the Grosvenor Casinos bonus and any winnings from it, players must bet five times the bonus amount. So you have to bet £100 to cash out. Even money bets are not allowed and Poker Games and Sportsbook bets are not eligible for this promotion.

Exciting promotions for returning customers

Existing Grosvenor customers are also in line for some great promotions which in winter included the chance to win a winter break, win £500 every day until Christmas, earn double Play Points by playing Gorilla Go Wild slot or live baccarat or Grosvenor Casino members can get a £20 free bet if you bet £5 at Grosvenor Sport.

Loyalty is also rewarded with Grosvenor Casino PlayPoints whether you play online, on your mobile or tablet, or in the actual casino. PlayPoints works like a loyalty card where you collect points and then choose a gift from the catalogue such as hotel breaks, iPads or flying lessons. You need to earn 8,000 points in 12 months to get a Gold Card with special deals and offers. These loyalty points are certainly among the best casino bonuses around, competing with Coral Casino's loyalty scheme.
Obviously, terms and conditions apply to these offers but we like the fact that loyal Grosvenor customers, both online and in the actual casinos, are rewarded.
All account holders are eligible for the rewards but remember, only people from the United Kingdom, Republic of Ireland and Gibraltar can play games at Grosvenor. You'll need to spend a few bucks to get your hands on the gifts for your PlayPoints but regular players can quickly get a free holiday or gift. Grosvenor Casinos reviews show that these bonuses are proving popular with players. For more information, check out our full Grosvenor Casinos bonus review.

New Customer Bonus
Get £20 when you deposit £20
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    £20

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    £20

    Deposit amount
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    New Customer Bonus

    Bonus Type
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    No

    Sportsbook eligible?
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    No Code

    Bonus Code
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    5x amount

    Play to withdraw
Tipico Casino Bonus: Ein Angebot von bis zu 100 Euro!

Odds and Limits

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04 Odds and Limits

Payout odds, limits and chances of winning

Grosvenor Casinos is certainly transparent so you can see the return to player on all slots and games. Click on each game and you are offered the option to find out more. This gives detailed information about the game and how to play it with the Terms and Conditions at the bottom showing the return to player. For example, the Roaring Forties slot return is 95.48%, pinball roulette is 97.3% and classic blackjack is 99.6% theoretically.

Odds: transparent and good
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Limits:
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Variable Limits

The return information on Grosvenor Casinos also contains minimum and maximum bets. The Grosvenor Casinos classic blackjack has a minimum bet of £1 and a maximum of £10,000.You can see the wagers at the Grosvenor live casino games too while for the slots, each has its own limit so you can click on the game to play to see what is the maximum bet for each payline.
Grosvenor has gone above and beyond in making its information easy to find, particularly when it comes to your chances of winning so it gets a top rating from us in our Grosvenor Casinos review.

Customer Service

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05 Customer Service

First-class customer service

Just under the login and join buttons, sit the link for Help and a phone number to get in touch. Under Help, there are articles to help answer many queries such as why you can't login and about deposit limits. Grosvenor says its number one priority is customer service and there are certainly many ways to get in touch. You can contact the Grosvenor Casinos head office but you are advised to get in touch with your local casino first. The Grosvenor Casinos customer service team can be contacted by live chat, by phone around the clock, by email or even by post. Alternatively you could pop in to your local Grosvenor to have a chat with the staff - a particular benefit of choosing a provider with physical locations, such as Grosvenor or Gala Casinos.

So you can call for free from inside the UK for instant feedback, although the questions on the website will answer many queries. The link to Grosvenor Casinos live chat is at the bottom of the webpage but we feel this feature should be much more prominent and should be under the Help link with all the other contact details.

VIP black card carriers will have their own personal account manager and direct access to the Black Card team. Membership is by invitation only but you can email the team at black@grosvenorcasinos.com with your username and membership number to see if you are eligible.

Directions on how to get in touch are clear and simple, and with a variety of options available we have given a high Grosvenor Casinos rating for customer service.

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Payment

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06 Payment

Good variety of payment options at Grosvenor

You can use most cards or online money transfers with Grosvenor, so this shouldn't be a problem. It takes Solo, Visa Electron, Delta, Moneybookers/Skrill, Neteller, MasterCard, Paypal, paysafecard vouchers, and Laser . Rank Group uses top security technology to protect the accounts so you can feel confident in making transactions. Also, Grosvenor Casinos reviews its security and may carry out random security checks and ask for additional documents or information from you.
You can set your own limit for how much to deposit if you want to control your spending. Withdrawals of more than £15,000 will need to go through customer services but, apart from this, there isn't any limit which is great news. Bank transfers must be at least £5 unless it is to close an account. Grosvenor may charge up to £5 for bank transfers. Not all casinos have charges for their withdrawals, so check our comparison of the best online casinos if this is something that concerns you. The minimum £5 deposit is reasonable in our opinion.
As Grosvenor is licensed by the UK Gambling Commission and the Alderney Gambling Control Commission, which are two strict regulatory bodies, players can be assured their cash and personal details are safe.

Security and Licensing

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07 Security and Licensing

Top rated for security and licensing

The UK and Alderney licences mean Grosvenor adheres to the highest standards regarding customer security and their finances. Customer balances are held in a separate bank account to the business accounts so that there are always enough funds for customers to withdraw their balances. Additionally, new customers may be asked for proof of age and residency to make sure they are eligible and also to comply with anti-money laundering legislation. Grosvenor Casionos may also wish to carry out an Experian financial check.

You'll notice the Verisign logo on the website. Verisign provides protection for websites and is a world leader in internet security. Furthermore, the Rank Group and Grosvenor Casinos uses Jumio's Netverify solution for efficient identifications. Customers can scan their passport or driving licence via their mobile phone's or tablet's camera which will then be authenticated by Netverify.

Mobile Application

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08 Mobile Application

Going mobile with Grosvenor Casinos

Like other top casino apps, it is easy to play Grosvenor Casinos' games on the go too. It has a dedicated mobile casino website or you can download the Apple IOS for the iPhone, iPad or iPod Touch, or Android App for all Android devices. With the Grosvenor Casinos app you can find your nearest casino and also let your friends know when you will next be there by sending them messages on social media. As well as playing games or joining the Grosvenor live casino, the app includes the Grosvenor UK Poker Tour schedule and leaderboards, poker odds calculator and blackjack guide.

New Customers don't miss out

New customers signing up on the app are also eligible for the £20 free bonus. Existing players can just login with your account details to start playing more than 100 games. You can play many slots and games which have been specially selected, from classics such as Rainbow Riches to more modern slots, along with live casino games streamed straight to your phone or tablet in HD, poke and Grosvenor Sport sports betting.

Grosvenor Casinos mobile app is fast and responsive with many games to play, which also look good in HD on the smaller screen. You can also join in the live casino as well as play other table and card games by just touching the app in the palm of your hand. Grosvenor Casinos ratings are high for the mobile version because of its speed and variety of games.

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