Casino.com experiences - real user reviews and ratings

#15 of 16 Online Casinos

Casino.com is part of Mansion Group, which is a gaming company with more than 10 years worth of experience under their belt. Mansion Group is an active sponsor for premiership football clubs and currently has deals with AFC Bournemouth and Crystal Palace FC.
All the games that are under Mansion Group are regulated by the governing law of Gibraltar. This means they can legally provide casino games in the UK, and handle financial transactions. The Casino.com site was acquired by Mansion in 2007 and now operates worldwide and is available in an impressive 39 languages. Mansion is accredited by GamCare, and so is committed to creating a safe betting environment across all of their platforms.
There are a number of reasons to play at this online casino as you’ll discover in our Casino.com review.

400£
100% Matched deposit bonus

HIGHLIGHTS

  • £400 first deposit bonus, plus £3,200 in additional bonuses
  • High quality mobile app
  • License from the Government of Gibraltar
  • 24/7 customer service that’s professional and helpful
  • Good payout odds
  • Powered by playtech

User ratings

01Website & Usability 9.5
02Games Offer9.0
03Bonus9.0
04Odds and Limits9.0
05Customer Service9.0
06Payment 9.0
07Security and Licensing9.0
08Mobile Application9.0

Arriving at a Casino.com rating

At yourate we try to make the process of choosing an online betting platform easy. That's why we compare each casino provider across eight distinct categories. Casino.com has been evaluated in categories including, customer service, web design, games provided and bonus offers. Is Casino.com safe? Find out in our review! If you have played with Casino.com then help out others by leaving your opinion and rating here.

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Website & Usability

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01 Website & Usability

Stylish in black and gold

The overall appearance of the casino.com website is black with a hint of gold in the background colour scheme. On the homepage you’ll be greeted by some promotional offers, and underneath a sample of the most popular Casino.com games is displayed. The website itself isn’t cluttered and you should be able to find your way around without getting slowed down or confused.

The games you’ll be playing at Casino.com are powered by Playtech, which is a well-known casino games software provider that was founded in 1999. Top casino sites make use of this software to provide a brilliant and engaging experience. If you play casino games regularly online then chances are that you have played with Playtech powered software before.

Creating an account at Casino.com, understanding the current Casino.com promotional offers and browsing their large database of games is intuitive because of how well the website is set up. Also the loading times are minimised since the website pages are well-optimised. The overall look of the sites certainly mimics a typical online casino website, but that’s a good thing, because once you arrive on the site you know exactly the type of place you’re at.

Games Offer

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02 Games Offer

Not a huge number of games on offer

Thetypes of games offered at an online casino might be the first thing that you inspect, and the choice at Casino.com is an average one. There are around 150 games to select from, which compared to other top online casino providers is not that high. William Hill Casino, for example, has a lot more. However, if you simply plan on playing the most popular casino games anyway then you’ll be satisfied with the choice available at Casino.com.

Some of the Casino.com games available are baccarat, casino Hold’em, blackjack, roulette, Caribbean Stud, Pai Gow Poker, craps and a bunch of MGM movie slots or Marvel Comics slot machines such as Fantastic Four, X-Men, Iron Man, The Incredible Hulk. The live casino is well worth a look.

However, since Casino.com is constantly improving you can expect it to add even more games in the near future to stay competitive in the industry. We expect this to be reflected in future Casino.com ratings. A lot of the games that make up huge databases of 500 at competing rooms are copycats of one another anyway. For example, it is not uncommon to have the same slot game with different skins, and this has the effect of swelling the number of games offered in a way that doesn’t tell the entire story.

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Slots

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Blackjack

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Roulette

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Live Casino

Bonus

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03 Bonus

A Bonus offer worth taking advantage of

The quality of the Casino.com bonus will certainly catch your eye when you land on the homepage of this website: it’s one of the best casino bonuses out there. The majority of Casino.com reviews will say the same thing our Casino.com review is saying, which is that the size of the bonus offer is amazing. Upon signing up to a new account you get access to a 100% matched bonus offer of up to £400 – but that’s not all. In addition you also get 7 weekly deposit bonuses that are worth £3,200 combined.

Of course you won’t get access to these Casino.com bonus funds until you make the qualifying bets. You’ll need to wager the deposit amount 40 times, and you have 30 days to do it in. This is a relatively standard deal across the online casino industry. All forms of table and card games are not allowed to be used to make the qualifying bets, which might be disappointing for those of you that spend most of your time playing these types of games.

You have to take advantage of this Casino.com new user bonus as soon as you open your account and make your first deposits. A few months down the line the bonus offer will no longer be available to you. However, there is an excellent Casino.com loyalty program, and there are regular reload bonuses on offer to take advantage of. For more information make sure you check out our full Casino.com bonus review.

100% BONUS
100% Matched deposit bonus up to £400
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    £400

    Bonus Height
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    Flexible

    Deposit Amount
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    New Customer

    Bonus Type
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    Yes

    Redeemable
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    No Code

    Bonus Code
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    30x

    Turnover requirement

Odds and Limits

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04 Odds and Limits

Competitive Return To Player

Interested in figuring out your chancing of actually making some money at Casino.com? Then you’ll need to know what the payout odds are, and if the limits meet your expectations. Generally speaking the payout odds are much better online for the player then playing in-person at a casino. That’s because the odds of success are titled in your favour and you have a better chance of winning.

At Casino.com the payout odds are 97.5%, which is competitive when compared to the rest of the industry. You have a really great chance of actually winning over the long term at the casino games if you stick to a sensible and solid strategy. However, do keep in mind that the quality of the odds will change slightly depending on the specific game that you are playing. You can take a look at Casino.com reviews of the specific games to find out more about the various payout percentages.

RTP 97.5%
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Limit variable
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Industry standard limits

The limits at an online casino determine how much freedom you have when placing wagers. First of all Casino.com allows you to place practice bets. This is great, because it means that you can practice a bunch of different strategies without having to risk any money at all. Overall the betting limits at Casino.com are average when compared with the rest of the industry. Have a peek at our Casino Comparison to find out more.

Customer Service

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05 Customer Service

a good quality service from Casino.com

If you have ever run into a problem at an online casino then you’d know the importance of a reliable customer service department. It can often be the difference between having a frustrating time and a mild hiccup along the way to enjoying casino games. The Casino.com customer support options are extensive. You can get in touch via the Casino.com live chat, toll-free numbers and e-mail. All of these options are available 24/7, so it doesn’t matter if you are playing in the afternoon or in the middle of the night – somebody will be there to help you through any issues that you might be having.
Other Casino.com reviews have said that the customer service is for the most part reliable, helpful and well-mannered. This is exactly what you’d want from a customer service department. However, you’ll need to give the service a try for yourself to see what your personal experiences will be. Let us know with your Casino.com rating.

Have any basic questions that you need answered? Then there is actually a much faster way of getting the answers, and that’s by taking a look at the FAQ page. It might be the case that any questions you have will already be answered in that specific section.

EMAIL

LIVE CHAT

TELEPHONE

Payment

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06 Payment

All the major payment options, but slow withdrawals

Worried that your preferred payment of choice will not be supported by Casino.com? Ideally the payment method that you primarily use online is going to be supported. Afterall, if you have trouble getting your funds online then playing the casino games is going to be difficult.
Fortunately, the majority of customers will not have a problem making a deposit at Casino.com. They offer Visa, MasterCard and all the major e-wallet companies such as PayPal, Neteller and Skrill. Casino.com deposits are fast, but it is a little disappointing that the withdrawals are very slow when compared to other rooms. There is a 48 hour hold for all Casino.com withdrawals. This means that for e-wallet type payment processors you’ll have to wait an additional 48 hours, where in the case of most other rooms it would be instant. This isn’t ideal if you are looking forward to withdrawing your winnings so that you can enjoy them right away. Perhaps following feedback from Casino.com ratings they will reassess this policy.

Security and Licensing

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07 Security and Licensing

no problems with security at Casino.com

The governing body that Casino.com has acquired a license from for their operations is the Government of Gibraltar. This is of no surprise because this particular governing body has already given out numerous licences to different online gambling companies.
Also Casino.com is a “Responsible Gambling Trust” donor. That’s an organisation that helps those who have a problem with gambling addiction, and also seeks out ways to change companies policies so that the chances of gambling addiction in others does not come to fruition.
With regards to the security at Casino.com you’ll be impressed to know that all the latest encryption technologies are utilised to create a secure betting environment. It speaks for itself that Casino.com belongs to Mansion Group, who have more than 10 years of experience offering online games. So you can trust Casino.com and their judgement. We believe that your money and personal data is not in any danger at Casino.com.

Mobile Application

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08 Mobile Application

a solid app that does its job

Interested in playing casino games on a mobile device while you are out of your home? Then you’ll be satisfied with the Casino.com mobile app. The Casino.com app is compatible with the majority of Android and iOS devices. Being able to play casino games while out and about adds a different dimension that you don’t want to miss out on. You no longer have to be bored while waiting in line for something or using public transport. Simply take out your mobile device, load up the Casino.com app and you are ready to go!

The Casino.com betting app is clever because it will adapt to configure itself to run well regardless of what mobile device you are using. You don’t have to play around with the settings as all of the optimisation is done for you.

The graphics are great across the app and all of the popular games are available. You can select which games you wish to have on your app so that you don't overwhelm your device. All games can be played both for real money and in 'demo mode' so you can test before putting any pounds on the line!

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Apple

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Android

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Windows

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Everything else

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