bet365 Casino Experiences - real customer review and ratings

#1 of 16 Online Casinos

Bet365 is widely recognised as one of the leading online gambling companies in the world. Bet365 has over 15 million customers from all around the world. That number is growing consistently due to their marketing effort and superior product. The company that’s behind bet365 is Bet365 Group Limited and they have their head offices in Stoke-On-Trent in the North of England.
Bet365 has offices all over the world and up to 3,200 members of staff which ensures that the online gambling operations run smoothly on a daily basis. In addition to the bet365 casino, bet365 offers poker, sports betting, financial betting, bingo and games. The bet365 sportsbook is one of the most popular in the world, and for good reason. The bet365 casino does well in following this act. The well-designed website, with the distinctive green and yellow bet365 branding creates a great user experience. There is a lot of fun to be had at bet365, and as you’ll see in our bet365 review it’s worth your time creating an account at this online gambling website.

100£
New Customer Matched Deposit

HIGHLIGHTS

  • 100% matched bonus offer of up to £100
  • Good quality, well-designed website
  • License from Government of Gibraltar
  • A payout rate across all games of up to 97.2%
  • Over 200 games to try
  • Great customer service

User ratings

01Website & Usability 10.0
02Games Offer10.0
03Bonus10.0
04Odds and Limits9.0
05Customer Service10.0
06Payment 10.0
07Security and Licensing10.0
08Mobile Application10.0

How we give our bet365 casino rating

Where are you supposed to go first when you're trying to decide on your preferred online casino? Every day it seems like there are more and more options available and it is difficult to know how to go about choosing where to start! At yourate we want to make things easier for you by evaluating each provider across the same criteria in eight different categories. This allows you to decided which casino is the one for you, based on the factors that you feel are most important. Maybe you want to go for the site with the biggest welcome bonus, or perhaps it's the mobile app that is going to draw you in. Bet365 Casino has been examined in categories including web design, customer service and payment methods, to allow you to make your decision. If you're interested in seeing what other casinos have to offer then don't forget to check out our Casino Comparison to find the best one for you!

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Website & Usability

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01 Website & Usability

A well designed Bet365 Casino site

How well designed the website and user interface are can be the most important factor when determining how much fun a service is going to provide you with. With the bet365 casino website you have a selection because the casino games can be enjoyed by using a variety of platforms. Most of these are well-known across the online casino landscape such as Realistic Games, 1x2gaming, Microgaming and Playtech. Most of the bet365 casino games are played via the Playtech portal, which lets you play instantly via an internet browser, or you can download a piece of software to add more quality to your experience. This, of course, takes more time, but if you’re an experienced online casino player then you’ll know the advantages of playing via downloadable software. If you're searching for a casino without the downloadable part, then BGO Casino might be a good option for you.

Customers agree that the bet365 Casino website is great

The bet365 rating that the majority of review websites online give the “website & usability” aspect is of the highest order. Perhaps this is because you can enjoy the bet365 casino by using a number of different portals, giving you the freedom of choice to select the one that suits you the best. The bet365 website itself has a green theme and all of the menu systems are easy to navigate. There are literally hundreds of games to enjoy and quickly scanning the list to find the one you want isn’t hard at all.

01 | Desktop
02 | Mobile

Games Offer

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02 Games Offer

Over 200 games to try

The quality of the games offered at an online casino determines how long people tend to stick around. Since casino games don’t take up much space on your hard-drive you can store literally hundreds of them. This means offering the average online casino player a wealth of choice is a must for any competitive gambling company that wants to remain top rated.
Currently there are in excess of 200 games to choose from at bet365 and that number is increasing on a regular basis. You have all the regular games that you would expect, such as roulette, slots, blackjack, baccarat and video poker. There is a selection of progressive slots that have a maximum jackpot of over a £1 million, which is a significant amount of money to win from a slot game. In addition to these classic games you’ll also notice a bunch of games that are unique to bet365. Perhaps it is these ones that are going to keep you engaged in the action as opposed to moving to another online casino provider.

200 isn't as much as it seems

However, even though there are more than 200 games offered the bet365 rating for this category can’t be the maximum. That’s because there are other online casino providers that offer more than 500 different games. With much more variety offered elsewhere the experienced online casino gambler might not be satisfied at bet365. For most, though, it should be more than enough to have a great time. The bet365 games are well-designed and you won’t be slowed down by buggy software.

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Slots

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Blackjack

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Roulette

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Live Casino

Bonus

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03 Bonus

A solid New Customer Bonus

The bet365 bonus is going to help you get a foothold by having more funds to play with than you have deposited. By increasing your bankroll at the start you’ll have a greater chance of making some money at bet365 casino.
The bonus at bet365 is a 100% matched bonus of up to £100, and you can deposit anywhere from a minimum of £10 to a maximum of £100. This is a solid bonus offer that will be competitive across most online casino providers. You’ll need to use the bet365 casino promo code BONUS100 to have access to the offer and there is a limit of 30 days to make the qualifying bets. A total of 20x the initial deposit must be wagered to have full access to the bonus offer. This might seem like a lot, but there is a whole month to do it in and using a solid betting strategy you can get it done. For even more details check out our comprehensive Bet365 Casino Bonus Review.

New Customer Bonus
100% Matched Bonus up to £100

Keep checking back for better offers

In addition to this welcome bonus offer there is also a range of other offers and a dedicated VIP program that provides a variety of bonuses. You really are well looked after at bet365 when you decide to be loyal and play a lot at their online casino. However, other bet365 reviews do make mention of the fact that in previous years the maximum size of the 100% matched bonus offer used to be larger. Perhaps in the near future it will go back to the larger size, so do keep this in mind when deciding when to create an account at bet365. In the meantime, have a look at our Casino Bonus Comparison to see what else is on offer.

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    £100

    Bonus Height
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    Variable

    Deposit Amount
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    100% Matched Deposit

    Bonus Type
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    Yes

    Payable?
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    BONUS100

    Bonus Code
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    20x

    Turnover requirement
bet365 Casino Bonus: Ein Angebot von bis zu 500 Euro!

Odds and Limits

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04 Odds and Limits

Impressive payout rate

For those who are interested in actually making some money at an online casino and cashing out winnings, then the quality of the payout odds will be one of the most important factors to consider. The overall bet365 payout rate across the games is 97.2%, which is quite impressive. This competitive figure means you have a great chance of winning at bet365, and you will not be at a mathematical disadvantage if you play here as opposed to anywhere else.

Also some of the bet365 casino jackpots offer the chance to win in excess of £1 million. These include the Mega Moolah Mega, Jackpot Giant, Cleopatra’s Chest, Spamalot Holy Grail and Beach Life. If you enjoy playing a casino game that could potentially make you rich overnight, then these games are for you.

Payout 97%
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Lower upper limit
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Upper limit is on the low side

The limits at bet365, as with all online casino rooms, depend on the specific game you are playing. For example, the minimum baccarat bet is £10 and the maximum is capped at a relatively low £200. This certainly won’t interest the high stakes players. Generally the minimum bets at casino games on bet365 are in the range of £0.50-£2 and the maximum is £100-£1,000. By taking a look at bet365 reviews elsewhere and comparing them to other casino rooms, you’ll notice a lower upper limit at bet365.

Customer Service

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05 Customer Service

Positive bet365 Casino review for customer service

Have bet365 questions that need answering? Then you should get in touch with the bet365 customer service department. It is of a very high quality, and you can expect help 24/7. Since bet365 is the 7th largest private company in the UK they have plenty of manpower in the customer service department. This means the different members of staff have the time to take a proper look at your query and come up with a good solution.

The different ways that you can get in touch with the bet365 customer service department are: bet365 live chat, e-mail, telephone, snail mail and fax. The fastest way to have your questions answered is the bet365 casino live chat, but that might not always be available. Also consider taking a look at the FAQ page to see if a question you have is already answered in this section.

The customer service department can help with whatever problem you might be having; from having trouble making a deposit to using the bet365 bonus code correctly.

EMAIL

LIVE CHAT

TELEPHONE

Address
Hillside (Gaming) LP (registration number 120), Unit 1.1, First Floor, Waterport Place, 2 Europort Avenue, Gibraltar
Denise Coates (CEO)
Email
support-eng@customerservices365.com
Phone
08000 288 365

Payment

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06 Payment

more than enough options are available

A good quality online casino room should have several different payment options available to you. For example, if you make the majority of your online transactions via PayPal then ideally the casino room will have PayPal as a deposit and withdrawal option: and bet365 casino does! The different payment methods that you can use to deposit money at the bet365 casino are Visa, Maestro, MasterCard, Laser, Neteller, Skrill (Moneybookers), Paypal, InstaDebit, Click2Pay, Ukash, Paysafecard, EntroPay, Bank transfer, Fast Bank Transfer and Cheque. All of these are well-known online money processing methods, and there is enough variety there to cater to the needs of all clients at bet365. The minimum deposit ranges from £5 to £100 depending on the method used, so be sure to check.

The deposit and withdrawal will be instantaneous for most of these methods, however for withdrawals to Visa and MasterCard it might take up to a week to get the money. Also keep in mind that although there are no bet365 deposit fees when depositing money, your card provider might charge it as a cash deposit.

Security and Licensing

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07 Security and Licensing

no disadvantages in this department

The Government of Gibraltar has given a license to bet365 Casino under the number RGL 075. They are a well-trusted governing body that has given licenses to a number of online gambling operators. Having a license from such an organisation indicates that bet365 are running an online operation that is correctly setup to provide a positive experience for any clients that want to sign up.

The security of an online gambling website should be a concern that every person considers when joining the website. Hackers attempt to take the details of customers from a variety of online websites, and ensuing the proper encryption protocols are met is essential.
Fortunately, bet365 does a nice job of utilising the latest encryption technology so that data is kept secure as it is sent over the internet. The team at bet365 are true professionals, because they have set up an online casino that’s not only great from an entertainment point of view, but also from a technical one.

As an experienced company in the world of online gambling bet365 is also concerned with your safety when it comes to responsible gambling. They offer the usual tools of deposit limits, time-outs and self-exclusion to ensure that you are able to gamble safely at the bet365 casino.

Mobile Application

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08 Mobile Application

a great mobile app

The quality of the mobile app that will be used to offer games at an online casino should be just as good as the software and browser experience via the desktop. The bet365 mobile app is state-of-the-art as it allows the user to enjoy all of the games in a fun and engaging manner. The end result will depend on the quality of the mobile device that you are using. The latest smartphone will be able to run the games much better than one that is dated. However, casino games generally do not require much in the way of processing power, which means you should be able to run most games on most devices without any problems.
There are plenty of advantages to be had while playing bet365 casino on a mobile device. The most obvious one is that you can do so while you are out and about. If you are waiting for a dental appointment, or catching a train to work then you can simply pull out your smartphone and be playing your favourite bet365 casino games within minutes. All the top casino sites offer a good quality mobile app that will add a different gaming dimension for the end user - see our Casino Apps Comparison to find out more about what's out there.

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Apple

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Android

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Windows

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Everything else

01  |  Tablet
02  |  Mobile
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